Frequently Asked Questions
How do I pay rent?
Rent is due on the 1st of each month. Pay online through the RentShare resident portal, or mail a check payable to Renaissance Property Group, LLC to 709 E Johnson St, Madison, WI 53703.
What are your business hours?
Our office is staffed Monday through Thursday, 8am–3pm. Email reaches us any time at staff@rpgrentals.com.
Who do I call in an emergency?
For urgent situations outside business hours — power outages, burst pipes, no heat — call the after-hours emergency line at (608) 395-5198.
I’m locked out. What do I do?
During business hours, call the office and we can let you in. After hours, a locksmith is at your own expense; keep a spare key with someone you trust.
How do I request a repair?
Submit non-emergency repairs through the Maintenance Request form on this site. You’ll get a confirmation and we schedule most work within 2–3 business days.
Someone parked in my assigned spot.
Photograph the vehicle and plate and email the office. For underground spots, unauthorized vehicles may be towed at the owner’s expense once we confirm the assignment.
Still have a question? Contact us or call (608) 301-0000.